Terms of Service

Welcome to SUBAIRA. These Terms of Service govern your use of our website, services, and

purchases made through SUBAIRA.

By accessing our website or placing an order with us, you agree to these Terms of Service.

Please read them carefully before placing an order.

1. About SUBAIRA

SUBAIRA is an online fashion and undergarments store offering products such as women's

innerwear, bras, panties, inner tops, nightwear, tops, shapewear, and other fashion-related

products.

We reserve the right to update our product selection, prices, offers, and website information

when necessary.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, prices,

and other information displayed on our website are accurate.

However:

•Actual product colors may vary slightly depending on your device or screen settings.

•Product measurements may have minor variations.

•Product availability may change without prior notice.

•Product images may be used for illustrative purposes where stated.

•We reserve the right to correct any unintentional errors in product information or

pricing.

3. Placing an Order

When you place an order through our website or other official SUBAIRA channels:

•You must provide accurate and complete information.

•You are responsible for providing the correct name, phone number, and delivery

address.

•After receiving your order, we may contact you to confirm the order.

•An order is considered confirmed only after it has been accepted by SUBAIRA.•

We reserve the right to cancel an order if the provided information is incorrect, the

product is unavailable, or there is a reasonable concern regarding fraudulent or

unauthorized activity.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you to offer an

alternative product or arrange a refund where applicable.

If we are unable to fulfill a confirmed prepaid order, we will handle the refund according to our

applicable refund policy and relevant requirements.

5. Prices and Payment

All product prices displayed on our website are in Bangladeshi Taka (BDT) unless otherwise

stated.

Available payment methods may include:

•Cash on Delivery (COD)

•Mobile financial services

•Bank transfer

•Online payment gateways

•Other payment methods offered by SUBAIRA

Delivery charges or other applicable charges may be added to the product price and will be

communicated before order confirmation.

6. Delivery

We deliver orders to the delivery address provided by the customer.

Delivery time may vary depending on:

•Delivery location

•Courier availability

•Order volume

•Weather or transportation conditions

•Public holidays•

Unforeseen circumstances

The estimated delivery time shown on the website or communicated by SUBAIRA is an estimate

and may occasionally change due to circumstances beyond our reasonable control.

Customers are responsible for providing a correct and reachable delivery address and phone

number.

7. Order Cancellation

Customers may request cancellation of an order before it is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

SUBAIRA may also cancel an order when:

•The product is unavailable

•The information provided by the customer is incorrect or incomplete

•The order appears fraudulent or unauthorized

•A pricing or technical error has occurred

•Delivery to the provided location is not possible

8. Return, Exchange & Refund

Return, exchange, and refund requests are subject to SUBAIRA's applicable Return & Refund

Policy.

For hygiene and safety reasons, certain undergarment products may not be eligible for return or

exchange after delivery, particularly where the product has been worn, washed, damaged, or

removed from its original packaging.

Customers should check the applicable return/exchange conditions before placing an order.

If a product is received damaged, defective, incorrect, or significantly different from the

confirmed order, please contact SUBAIRA as soon as possible with the necessary details.

9. Hygiene & Product Care

For hygiene reasons, customers should follow the care and usage instructions provided with

each product.

SUBAIRA may refuse a return or exchange where the product shows signs of use, washing,

damage, alteration, or does not meet the applicable hygiene requirements.10. Customer Responsibilities

By using our website and services, you agree to:

•Provide accurate information

•Use the website lawfully

•Not submit fraudulent or misleading orders

•Not misuse promotional offers or discount codes

•Not attempt to interfere with the operation or security of our website

•Respect SUBAIRA's intellectual property and content

11. Promotions & Discount Offers

SUBAIRA may occasionally provide promotional offers, discounts, coupon codes, or special

campaigns.

Unless otherwise stated:

•Promotional offers are subject to availability.

•Some offers may have specific terms or expiry dates.

•Multiple offers may not always be combined.

•SUBAIRA reserves the right to modify or discontinue a promotion where permitted.

12. Intellectual Property

All content available on the SUBAIRA website, including:

•Logo

•Brand name

•Product images

•Graphics

•Designs

•Text

•Website layout

•Promotional materialsis owned by or used by SUBAIRA with appropriate rights.

You may not copy, reproduce, modify, distribute, or commercially use SUBAIRA's content

without prior written permission.

13. Website Availability

We aim to keep our website and services available and functioning properly. However,

temporary interruptions may occur due to:

•Maintenance

•Technical problems

•Server issues

•Internet or network problems

•Security incidents

•Events beyond our reasonable control

We may temporarily modify, suspend, or discontinue any part of the website when necessary.

14. Privacy

Your personal information is handled according to our Privacy Policy.

By placing an order, you acknowledge that SUBAIRA may use the information you provide for

order processing, delivery, customer support, payment processing, and other purposes

described in our Privacy Policy.

15. Limitation of Liability

SUBAIRA will take reasonable care to provide accurate product information and reliable

services.

However, SUBAIRA will not be responsible for delays, interruptions, or losses caused by

circumstances beyond our reasonable control, including courier delays, natural disasters,

transportation disruptions, technical failures, or other unforeseen events.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot

legally be excluded under applicable law.

16. Changes to These Terms

SUBAIRA may update these Terms of Service from time to time to reflect changes in our

business, services, policies, or applicable requirements.The updated Terms will be published on this page with a revised Effective Date.

Your continued use of our website or services after an update may constitute acceptance of the

revised Terms.

17. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws

and regulations of Bangladesh.

Any dispute relating to our products or services will be handled in accordance with applicable

consumer protection and other relevant laws.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

SUBAIRA

WhatsApp: 01973539492

Facebook Page: SUBAIRA

Email: subaira9492@gmail.com