Refund Policy

SUBAIRA – Return & Exchange Policy

Effective Date: September 22, 2026

At SUBAIRA, we want you to be happy with your purchase. To maintain product hygiene and quality standards, we

have a simple and clear Exchange-Only Policy.

1. No Refund or Cashback

SUBAIRA does not offer cash refunds, cashback, or monetary refunds for returned products. If an eligible

product needs to be returned, customers may request an exchange only, subject to the conditions below.

2. Exchange Eligibility

An exchange may be requested if:

•The wrong product was delivered.

•The wrong size was delivered.

•The product has a manufacturing defect.

•The product was damaged before or during delivery.

•The received product is significantly different from the confirmed order.

The product must be returned in its original condition, unused, unwashed, unworn, and with all original tags,

packaging, and accessories intact.

3. Exchange Period

Customers must contact SUBAIRA within 24 hours of receiving the order if they wish to request an exchange.

Requests made after this period may not be accepted.

For any exchange request, customers may be required to provide:

•Order number

•Customer name and phone number

•Reason for exchange

•Clear photos/videos of the product and packaging, where applicable

4. Size Exchange

If you receive the correct product but need a different size, size exchange may be available subject to stock

availability.

The product must be:

•Unworn

•Unwashed

•Unused

•Free from stains, perfume, makeup, or any other marks

•In its original packaging with tags attached

For hygiene reasons, worn or washed undergarments are not eligible for exchange.

5. Products Not Eligible for Exchange

For hygiene and safety reasons, we generally do not accept exchanges for products that have been:•Worn or used

•Washed

•Damaged by the customer

•Altered or modified

•Stained or soiled

•Returned without original tags or packaging

Certain intimate/undergarment products may be subject to stricter hygiene restrictions.

6. Exchange Process

Step 1: Contact SUBAIRA within 24 hours of receiving your order.

Step 2: Provide your order details and, if requested, clear photos/videos of the product.

Step 3: Our team will review the request.

Step 4: If the request is approved, we will provide instructions for returning the product.

Step 5: After receiving and inspecting the returned product, we will arrange the eligible replacement product.

7. Exchange Due to Wrong or Defective Product

If SUBAIRA sends you the wrong product or the product arrives damaged or defective, please contact us within 24

hours of receiving the order.

After verification, SUBAIRA will arrange an exchange for the correct or eligible replacement product, subject to

availability.

8. Product Availability

All exchanges are subject to product and size availability.

If the exact replacement product or size is unavailable, SUBAIRA may offer an alternative product or size of

equivalent value, subject to mutual agreement.

No cash refund or cashback will be provided in place of an exchange.

9. Exchange Delivery Charges

For an exchange caused by SUBAIRA's mistake, such as receiving the wrong product or a verified

damaged/defective product, SUBAIRA will handle the applicable exchange delivery arrangement according to the

circumstances.

For a customer-requested size or product exchange, applicable delivery or exchange charges may be payable by

the customer.

10. Inspection of Returned Products

All exchange requests are subject to inspection. If the returned product does not meet the exchange conditions,

SUBAIRA reserves the right to reject the exchange request and return the product to the customer.

11. Order Cancellation

Order cancellation requests should be made before the order is dispatched. Once an order has been dispatched,

cancellation may not be possible. Order cancellation is separate from our Exchange Policy.

12. Important Notice

By placing an order with SUBAIRA, customers acknowledge and agree to this Exchange-Only Policy.SUBAIRA does not provide cash refunds or cashback. Eligible products can only be exchanged according to

the conditions stated in this policy.

13. Contact Us

SUBAIRA

WhatsApp: 01973539492

Facebook Page: SUBAIRA

Email: subaira9492@gmail.com

Effective Date: September 22, 2026

Last Updated: September 22, 2026

EXCHANGE ONLY • NO CASH REFUND • NO CASHBACK